What major update occurred to the HCAHPS survey in 2025?

What major update occurred to the HCAHPS survey in 2025?

• A. It was discontinued
• B. Important changes were made to the survey
• C. It replaced the Part B cost-sharing structure
• D. It was merged with the CAHPS for physicians

Answer: (B)

At the heart of this concept is that patient-experience measures like HCAHPS are updated over time to stay relevant as care delivery and patient priorities change. In 2025, a major update to the HCAHPS survey was released, introducing important changes to the instrument and how results are collected and reported. These updates aim to improve measurement validity, reflect current patient concerns, and adjust reporting and benchmarking to align with CMS requirements and hospital quality programs. The other scenarios—discontinuing the survey, replacing the Part B cost-sharing structure, or merging with CAHPS for physicians—would represent far more drastic shifts and did not occur, so the set of changes described best matches what happened in 2025.

At the heart of this concept is that patient-experience measures like HCAHPS are updated over time to stay relevant as care delivery and patient priorities change. In 2025, a major update to the HCAHPS survey was released, introducing important changes to the instrument and how results are collected and reported. These updates aim to improve measurement validity, reflect current patient concerns, and adjust reporting and benchmarking to align with CMS requirements and hospital quality programs. The other scenarios—discontinuing the survey, replacing the Part B cost-sharing structure, or merging with CAHPS for physicians—would represent far more drastic shifts and did not occur, so the set of changes described best matches what happened in 2025.