Which practice supports communication with LEP patients?

Which practice supports communication with LEP patients?

• A. Avoid interpreters unless the patient complains
• B. Utilize an interpreter during every patient interaction
• C. Provide materials only in English
• D. Ask a family member to translate for complex medical information only

Answer: (B)

Communicating with patients who have limited English proficiency is most effective when a professional interpreter is used for every patient interaction. This ensures accurate translation of symptoms, diagnoses, treatment options, and informed consent, which reduces misunderstandings that could compromise safety and care quality. Relying on a family member to translate for complex medical information introduces risks of omissions, inaccuracies, and breaches of privacy, and it may not capture medical terminology correctly. Providing materials only in English excludes LEP patients and can lead to misinterpretation of instructions, dosing, or follow-up needs. Using a trained interpreter (in person, by phone, or via video) supports clear, complete communication and shared decision-making throughout the care process.

Communicating with patients who have limited English proficiency is most effective when a professional interpreter is used for every patient interaction. This ensures accurate translation of symptoms, diagnoses, treatment options, and informed consent, which reduces misunderstandings that could compromise safety and care quality. Relying on a family member to translate for complex medical information introduces risks of omissions, inaccuracies, and breaches of privacy, and it may not capture medical terminology correctly. Providing materials only in English excludes LEP patients and can lead to misinterpretation of instructions, dosing, or follow-up needs. Using a trained interpreter (in person, by phone, or via video) supports clear, complete communication and shared decision-making throughout the care process.